Care setting

Mental Health

Support between visits, and outreach when a model flags risk.

2 scenarios

Mental Health

A guided CBT companion between therapy sessions

Wysa is an example of a conversational program that offers cognitive-behavioral exercises between visits with a person. It is support, not a therapist, and it is not a crisis service. Someone at immediate risk needs local emergency care or a crisis line, not a chatbot. Health systems that offer a tool like this still need a path to a human.

Wysa

Vendor · 2024Read the case

Mental Health

Published

REACH VET outreach for veterans at highest statistical risk

REACH VET is a U.S. Veterans Health Administration program. A statistical model flags veterans in a very small top tier of risk each month, and a clinician who knows the patient reviews the chart and makes contact. Identification is not a diagnosis of suicidal intent. The program exists to prompt a human conversation and a look at whether care should change.

REACH VET · VHA electronic health record

Paper · 2023Read the case